FAQs • Parker County, TX • CivicEngage

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Can I add or drop a dependent from insurance mid year?: Yes, if you have experienced a qualifying change in status event. For more information on change in status events go to the Insurance Information tab.

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1. How do I update my address?: You need to complete the Change of Name and/or Address form located under the forms tab.

2. How do I update my name?: You need to complete the Change of Name and/or Address form located under the forms tab.

3. How do I look up my retirement benefits?: You need to visit the TCDRS website at www.tcdrs.org or call them at 800-823-7782.

4. How do I get a replacement insurance card?

You need to call the appropriate insurance company:

United Health Care (medical ins) 877-370-2849

Express Scripts(RX ins) 877-613-1227

Assurant (HMO dental ins) 800-227-3055

Delta Dental (PPO dental ins) 800-521-2651

VSP (vision ins) is a paperless company. No card is issued.

5. How do I check my balance on my flex card?: You need to log in to the Payflex website at www.pebc.payflex.com or call 877-644-5124.

6. Can I add or drop a dependent from insurance mid year?: Yes, if you have experienced a qualifying change in status event. For more information on change in status events go to the Insurance Information tab.